Customer Testimonials
My experience was great. It exceeded my expectations. This was the first time I have worked with Mercedes on a car deal. I was partnered with Charles T. He was tremendous. Every question I had he tracked them down. He was responsive. I felt heard and I believe he advocated my needs in helping get an agreement that worked for me and I’m sure was also a good deal for Mercedes. I would not hesitate in working with them in future. Big Thanks and I enjoying my new ride. Bob
They got me up and running in just a couple days and quote they gave me was exactly what the bill was. Nate is a good communicator and kept me up to date as the repairs progressed. I’m very satisfied with the work produced and the depth of their knowledge. 5 Stars ⭐️
Thank you, Paul. You were great. Would definitely recommend Paul, as he is polite, knowledgeable and patient.
Great service! Always communicating timely.
This was our first ever purchase from Mercedes Benz of Des Moines and Brent C. made our experience smooth and stress free. He was knowledgeable, quick on our requests, easy going and made us feel at ease. Everyone at the dealership was kind and helpful. When we are ready for our next vehicle purchase, we will definitely be giving Brent a call.
Happy with my used car purchase and car trade.
Was there to help my daughter find a car, we worked with Charles Tornell. He was an absolute pleasure to work with. Great experience with him. Also want to shout out Keegan Davis, he took great care of my daughter and made sure we were making a good decision. Then Walt in finance for working out a great deal with the banks. I Highly recommend buying a car at this dealership. My daughter loves her new honda crv
Brahim is fantastic. I will buy all my vehicles from him.
Brahim was fantastic. So easy to work with
Quality service Explained work completed
Ben and the staff were very attentive to me during an emergency with my car. He kept me updated . Very professional and helpful
This is my go to place for work on my 2019 Sprinter 3500 Chassis. The work is detailed and reasonably priced. The service is quick and on schedule. The staff is friendly and the waiting area is clean and well stocked with snacks!
I purchased a pre-owned Mercedes from this dealership. The day i picked up the car, i had a mechanical issue with the car. Mercedes Benz of Des Moines came to my home and picked up the car, put it through a very thorough diagnosis, fixed the minor issue, and gave me back the car. I look forward to continuing my relationship with this dealership for service on all three of my Mercedes vehicles and will come back when i am ready to trade.
Wonderful people and great service thank you for getting me back on the road !!! Ben is a good service manager
Abrahim was absolutely great! Very smooth transaction. Couldn't recommend enough. Enjoyed the customer service.
Chayse was extremely knowledgeable and professional. He worked with me in price and stayed late to get my deal done.
The service is always a step above and they are always so friendly and courteous.
Great communication and customer service!
I had a fantastic experience with the entire staff at Mercedes of Des Moines. My salesman Brahim, was very accommodating and patient through the process. He came in on his day off to help me with my purchase and at the end of the transaction gave me an AMG care package! Huge thank you as well to Tarik from finance for finding me the best rate for my vehicle. Never have I been in and out in 2 hours for a vehicle purchase before, extremely quick and efficient customer service from the staff. I would absolutely recommend anyone in the market ... Read More Google - Jul 16, 2026
Top notch service that go the extra mile for true customer service!!. (No pun intended) 😉
Fuel filter replaced at the time quoted, in the time expected, at the price quoted. The waiting room was comfortable with snack and beverage options. Well done.
Great experience! The salesperson I worked with is Charles and he made the entire process quick and easy. I live in Iowa City, but we were able to handle all of the paperwork and negotiations over the phone, which made everything incredibly convenient. Charles was flexible, attentive, and worked with me every step of the way to make the process as smooth as possible. I highly recommend purchasing a vehicle here, and I definitely recommend asking for Charles! Very happy with my Acura RDX.
Best service in town.
Quick, friendly and fair! What more could you ask for in a car purchase experience?
The BEST customer service, must be why we keep getting a Mercedes. : ) Very efficient with texts, would highly recommend.
I am an out-of-state buyer who was ready to purchase a 2019 Chevrolet Suburban they had in stock. I did exactly what a serious buyer is supposed to do to facilitate a smooth transaction: I made it clear that, even if we couldn’t agree on the trade-in numbers, I would still sign a deal. I provided detailed photos of my trade-in, shot and sent a complete walk-around video as instructed and explicitly stated my intent to purchase an extended warranty package through their finance department(I think that is profit for the dealership....), deposit ready to go to hold the ... Read More DealerRater - Jul 9, 2026
Had my e63S derailed inside and out and they did a phenomenal job! Highly recommend!
Easy transaction
Another great experience. Service B done on the AMG GTS. Professional and respectful. Will definately be back.
Ben Knudson was fantastic. Got things fixed and done. Thx
We took our RV in because service lights were on. The tire sensors needed to be replaced. The sensors were still under warranty. I appreciate that they let us know that. Other places would have still charged us. It is good that there are still service centers with integrity. Also, Matt sent me a video of his inspection under the vehicle. Great service!
Service manager was very nice, and wait time was reasonable.
All went by plan and good job
We drove in from out of town about an hour away and waited most of the day to find out that they had not started working on our RV because, someone else had an emergency. Then we drove an hour back home, but we did leave our RV. The following day they got to our RV and did an excellent job. I appreciated the mechanic, sending me a description and a video of the work that needed done and telling us when he completed the job. I just wish they would’ve called me to let me know that they ... Read More Google - Jun 25, 2026
Great experience, Rodney was great to work with. Everyone was very accommodating. Will definitely be a repeat customer.
Great customer service.
Hi everyone, at Mercedes of Des Moines.
I wanted to take a moment to express my sincere gratitude to the sales team who worked with my wife and me on the purchase of our new car. As you know, Lisa is retiring, and she had a specific car in mind. A small well appointed SUV at a value price. You all went above and beyond to ensure she got exactly what she wanted without breaking the bank. Your clear, professional communication, combined with the obvious quality and service, was truly outstanding. You presented us with clear options, free from hidden ... Read More Google - Jun 20, 2026
We went to the dealer to check on some used cars and BMW was also an option but Chayse Reed was very good in dealing with us and explaining all the pros and cons. He showed a lot of patience in answering my questions. I was very comfortable as there was no pressure tactics. Hence brought a new GLC.
Quick and easy purchase. Could not be better! Thank you! Paul Kumar is a great personable salesperson. Much appreciated.
Down to earth people
Great experience and very courteous while getting oil change and they inspect brakes and tires is FANTASTIC
Excellent purchase experience of a pre-owned minivan with Chayse Reed. I was very satisfied with the experience and Chayse was extremely accommodating, kind, and worked hard to come up with a mutually acceptable deal on the van. Would purchase here again with no doubt.
Iman was so accommodating and friendly, it made purchasing a vehicle much less stressful! Several other employees interacted with my daughter and I and were very personable, as well. The Showroom was beautiful and comfortable. The location was very near an Interstate exit and easy to find and access. No one we dealt with were pushy, and the priced of the vehicle was reasonable. Definitely intend to recommend Mercedes-Benz of Des Moines to anyone needing a new or used vehicle.
Really appreciate Nathan’s attention to detail and high level of service.
Iman was wonderful to work with!! She was very helpful and kind. She made the process soooo easy!!! Highly highly recommend her and Mercedes Benz of Des Moines
Shopped online first. Found the car I was interested in. Arranged an appointment to see th car. Spent a lot of time with Chayse going over the car's features - inside can out. They made me an excellent offer and I drove off the lot with a new car two hours later. No pressure - very lowkey experience.
Great and quick service!
Great service start to finish!
Michael was pleasant to work with and received first class service as always!
Very pleased with the service and how well the looked into the issues I had with the vehicle
The Service Department treats you like family.
I purchased several vehicles over the years while working at a dealership so “car shopping “ is a foreign experience for me. The personnel at MB-DSM made it a pleasant event.
First time customer at Mercedes-Benz of Des Moines. Salesman Chayse was fantastic! He was professional, listened well and is super knowledgeable and passionate about the company in general and its history. Overall great experience, and ease of purchasing!!
Great dealership and Brahim is amazing! I have bought 4 cars with him and will not go anywhere else. He makes everything easy and does his best to get you the best deal. Management backs him up to create a great and enjoyable transaction
Great service
The staff here are excellent and follow through with what they say they are going to do. I had a great purchasing experience and will buy from them again. Also the dealership was clean and above other dealerships I have visited in the past.
Thanks for great experience buying our GLE 450! Brahim our salesman was first class. Thanks so much MB of Des Moines!
Easy deal. I live 2 1/2 hours away and I worked out my trade in and new vehicle all on the phone. I signed most of my paperwork online and picked my car up a couple of days later. It took me about 30 minutes and I was on the road with my new car.
Iman EmAduni was amazing! She helped me out and communicated clearly and honestly and aided me in walking out with a new car! Thank you Iman!
Just a simple Oil & filter, transmission check kind of visit. The car was ready when promised, our advisor told us what to watch out for next. Loaner was ready and our car returned to us by the time promised. What more can we ask??
Five stars from the first sale all the way to the now routine service. This location has to be the most customer oriented business I’ve ever had a relationship with. Braheim takes care of me, and I learned about him through a colleague whom he also takes care of in the special way that he does. Blessings to all, you’ve made my commute safer, and much more comfortable team!!!
Fast and courteous service No up selling
Even though we did not buy a Mercedes they treated us as if we were!!! Great service would highly recommend!
Great services
Cole Nord my salesperson was the main reason I went with a Mercedes again. I was considering getting a different vehicle this time, but he constantly checked in with me. Sent me several choices and walked me through my decision. Whatever you do, see Cole and get great service! He's the best!!!
very nice and got the job done in one day
Service was good - all issues fully addressed. But had to call for updates on progress. Better to keep me posted on unavoidable delays.
AUG 14TH...2026.... ..An honest evaluation of vehicle needs and very fair pricing , along with an extremely knowledgeable service team led by Greg Andrew .. They have always taken great care of my Mercedes promptly ~ with the mindset of doing it right the first time!
Best services, great staff.